What We Offer

Total Quality Management Approach

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Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company’s operations, with processes being done right the first time and defects and waste eradicated from operations.

Our entire management staff has absorbed our commitment to quality service through TQM (Total Quality Management). The commitment to quality must be announced and practiced by all management and supervision. Each new employee must go through an orientation on quality performance.

Our aforementioned quality policy is to perform exactly like the requirement, or cause the requirement to be officially changed to what is really needed. To insure that we meet the requirements, we must follow our system of preventing defects. The function of Quality Management shall consist of the following responsibilities:

Orientation - At Ajax, we realize that our cleaners are more important than any product or equipment that we possess. They represent our entire company, therefore, before they officially begin working in the field, they must know what is expected. Our orientation program consists of a corporate overview, formal review and sign-off on safety and general rules and regulations, and a handbook review with special emphasis placed on our commitment to safety and to quality followed by a shadowing period prior to training.

Training - Proper training will prevent defects and will insure the safety of our employee and customer. Training shall consist of proper techniques to perform the requirements and proper use of all equipment and chemicals. At Ajax, we strongly believe that the key to success through training is that it never ‘end’. In a nutshell, our Ongoing Training Program ensures that employees at all levels will receive some form of training a minimum 4 times per year.

Inspections - The base of every quality program is data collected through visual inspection which permits evaluation of our service. Our weekly inspections and monthly audits of each account by professionally trained inspection personnel are the foundation of our quality program. Any defects in our service are to be identified and assigned for corrective action. We then address the root cause, and not the symptom, to ensure we do not have recurring defects.

Customer Communication - It is important that we interact with, listen to and hear what our customer is saying. By maintaining contact and involvement with our customer, we make certain that we are delivering what is needed. When our customers’ needs happen to change, we are aware and pro-active with the proper solution or recommendation for change.